Exchange & Return

We put our best effort into every product and wish to provide the finest products. Therefore, product quality is guaranteed to be inspected before items are dispatched. However, the product may be damaged during the delivery process. Should this happen, please return the damaged or wrong products by contacting our customer service. For the exchange and return procedures, please contact via info@doughnutofficial.com

RETURN OF MERCHANDISE

We only accept exchanges and returns within 14 days of the delivery date for products that are damaged, defective, or incorrect. A replacement will be sent in the same manner as the shipping method originally used for purchase without extra delivery charges. Please note that the duration for your return to be processed and refunded should be 7-10 business days after your return package arrives at our warehouse. 

COLOUR DISCLAIMER

The colour of products may appear differently on different monitors due to variations in monitors and browsers. Therefore, the colour of the actual product and the product shown on the monitor might vary. We do our very best to make sure our product images are as close to the exact product as possible, but cannot guarantee the differences that may occur. Please be aware that colour differences do not count as defective or incorrect items, thus, it is not applicable to make any exchanges or returns.

ITEM CONDITION FOR RETURN

Returned products must include any original packaging, dust bags, warranty or authenticity cards, spare parts, and with all tags intact, including hanging tags.

RETURN PROCEDURES FOR HONG KONG ORDERS

You can exchange or return the defective or incorrect item for a refund or exchange within 14 days after delivery.

If you have received a defective or incorrect item, please contact us at info@doughnutofficial.com with the following information:

  • User name
  • Order number
  • Photos of backpack conditions

Or you may drop off the items at our local stores listed below:

Stores

Address

Phone

Sham Shui Po Store

(Luggage Return Center)

G/F, 68 Fuk Wa Street, Sham Shui Po, Hong Kong

+852 2386-3279

Causeway Bay Store

454 Hennessy Road, Causeway Bay, Hong Kong

+852 2836-3828

Tuen Mun Store

Shop 2015, 2/F, Phase 1, Tuen Mun Town Plaza

+852 3596-7947

Sha Tin Store

Shop No.22, Citylink Plaza, Shatin, Hong Kong

+852 2838-4233

APM Store

L3-11B, 3/F, APM, Kwun Tong

+852 2385-6398

Metroplaza Store

Shop 355, Level 3, Metroplaza, Kwai Fong

+852 3488-8695

 

RETURN PROCEDURES FOR INTERNATIONAL ORDERS

If you have received a defective or incorrect item, please contact us at info@doughnutofficial.com with the following information:

  • Username
  • Order number
  • 3 photos showing backpack conditions